Frequently Asked Questions

What should I do to confirm my booking?

Applicants may submit an enquiry to receive an application form and await official confirmation from Taylor’s Hostel Management regarding room availability. Please note that submission does not guarantee the desired room type at the selected location.

Upon receiving a room offer, applicants must decide whether to accept it. Upon acceptance, a RM500 non-refundable application fee and a RM3,000 deposit must be paid to secure the room. Once payment is made, the RM500 application fee remains non-refundable in case of cancellation.

When should I remit the balance of full payment?
Full payment should be made 21 days before check-in.

What is the rental payment schedule?
Rental payments are due every six (6) months and must be paid before the 1st day of the following 6-month interval.

What should I do if I wish to cancel my booking?
Please submit a letter of cancellation along with supporting documents (if any) to Taylor’s Hostel Management at least one (1) month before the commencement of their course. This is subject to approval of the Management.

Can I stay less than one year? What is the minimum duration of the tenancy agreement?
All new residents are required to sign an initial tenancy agreement for a minimum of one (1) year or twelve (12) months. Upon fulfilling the one (1) year tenancy agreement, residents must renew their tenancy with Taylor’s Hostel Management at least three (3) months before their tenancy expires. Renewed tenancies must be minimum 6 months, subject to room availability and the approval of Taylor’s Hostel Management. Shorter rental periods may be considered, but only with a valid reason and proper documentation.

Is there a penalty if I check-out before the tenancy is due?
Yes, the deposit and all advance rental paid will be forfeited.

Is the deposit refundable?
The RM3,000 (USD750) deposit is refundable upon the following conditions:
• The applicant cancels the room booking with written notice a minimum of one (1) month before the PROGRAMME COMMENCEMENT DATE, OR
• The applicant fulfils the initial one-year tenancy agreement, and subsequent renewed tenancy (if any).

When will my deposit be returned?
A final room inspection will be carried out once the student has checked-out, to determine any damages in their room/unit. If there are no damages, the deposit will be processed and returned within twenty-one (21) working days from their check-out date.

Why is there a stamp duty charge?
This is part of Taylor’s Group Legal stamping compliance and a standard requirement under the Malaysian Stamp Act 1949. All tenancy agreements in Malaysia must be stamped to be legally recognised.

Who pays for the stamp duty?
The stamp duty is to be borne by the tenant, as required under Group Legal guidelines.

When will the stamp duty be collected?
It will be collected together with your renewal payment (or upon signing for new applicants).

How much is the stamp duty?
The stamp duty amount is based on the tenancy agreement and has already been stated in the Application Form (T&Cs). The same amount will apply for renewals.

Does this apply to renewals as well?
Yes. The requirement applies to both new applications and renewals for the 2026 tenancy cycle.
How is the safety and security of the hostel?
Each location is within a gated community and guarded by 24-hour security services with CCTV surveillance.

Why wasn’t stamp duty collected previously?
The government’s new 2026 Self-Assessment System (SAS) provides clearer requirements for stamp duty on tenancy documents. In line with this update, Group Legal has formalised the stamping compliance requirement for all tenancy agreements starting from the 2026 cycle.
Under the updated framework, tenants and landlords are now required to comply with:
• Mandatory stamping for tenancy documents
• Digital audit tracking by LHDN
• Immediate penalties for unstamped agreements

To ensure all agreements remain legally valid and protected under the new framework, stamp duty collection will now be enforced for the 2026 tenancy cycle.

Are there food outlets nearby?
Yes, there are restaurants, cafés, and fast food eateries located in Syopz Mall as well as within the immediate vicinity of the campus. Online food delivery is also available.

Do you provide laundry or cleaning services?
A coin-operated laundromat is available within Syopz Mall at LG2-11. For U Residence, Taylor’s Hostel Management provides basic housekeeping for common areas only, such as the dining area, washroom, and kitchen. For Ruemz, Taylor’s Hostel Management provides basic housekeeping for common areas, rooms, and bathrooms.

Is cooking allowed?
All residents in U Residence & Ruemz are welcome to use the Common Kitchen located on the 1st Floor of U Residence. Cooking is only allowed in U Residence apartments WITH kitchenette. A microwave is provided in all U Residence apartments for reheating food and hot drinks. NO COOKING IS ALLOWED INSIDE ALL ROOMS!

Do you provide internet access?
Residents will be able to access their student WiFi within the premises, which has been regulated for educational learning.

Can I choose who I live with?
Please let us know your preferences in the Application Form or via email, although this cannot be guaranteed. We will try our best to fulfil this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be canceled.

Can I choose where my room is in the apartment/building?
Please let us know your preferences in the Application Form or via email, although this cannot be guaranteed. We will try our best to fulfill this request, subject to current availability and on a first-come-first-served basis. Please note that if we are unable to accommodate your preferences, your booking will not be canceled.

What are the general accommodation rules?
All residents must abide by the House Rules, which include respecting each other’s customs, race, religion, and social obligations. Offenses such as smoking, gambling, bad behavior, and vandalism (as stipulated in the Student Handbook provided upon check-in) are STRICTLY PROHIBITED and will lead to penalties, fines, or even eviction. Residents caught fighting, stealing, or possessing or consuming illegal drugs or alcohol will be asked to leave the premises IMMEDIATELY and reported to the proper authorities.

Why was Prepaid Air Conditioning implemented?
We discovered that an increasing number of residents tend to leave electrical appliances running, particularly their air conditioner, even when they are not in their room. The consistent dampness in the room encouraged the growth of mold and mildew along the walls and ceilings, which raised maintenance issues. Prolonged exposure could also lead to health problems in the long run.

Will residents be given complimentary hours for air conditioning usage?
Taylor's Hostel Management will be providing 180 complimentary hours of air conditioning usage. Once residents’ usage exceeds this amount, they will need to top up to continue using their air conditioning. Residents are advised to practice moderation and use the ceiling fan to supplement their usage.

Will residents be refunded for any unused hours for air conditioning?
Only unused hours gained from top-ups are eligible for refund upon check-out. Unused complimentary hours are not refundable nor exchangeable for cash.

How much should I top up?
Top-ups are available in RM10, RM20, and RM50 denominations. Each top-up of RM10 provides roughly 25 hours of air conditioning usage.

Where can I top up? And what should I bring?
Top-ups are available at the Prepaid Kiosk near U Lounge, next to the PopBox. Bring your Resident ID card and exact change.

Rental Rates Adjustment FAQs

Why is the rental increasing?
The rental rates were reviewed to ensure we can continue providing a safe, well-maintained, and supportive living environment for all residents. The adjustment reflects the operational requirements needed to maintain service standards and to sustain the facilities, services, and support systems that contribute to a positive residential experience.

Do I still need to pay rental during semester break?
Yes. As stated in the tenancy agreement, rental applies throughout the full contracted period (12 months), including semester breaks. This keeps your room reserved exclusively for you.

Can rental be paused, reduced, or refunded if I am not staying during the break?
No. The tenancy agreement does not provide for rental rebates or suspensions during semester breaks or periods of absence.

What if I can’t continue with my current room type?
You may explore alternative room types and price options available. Our team can help guide you through these options. Please reach out to us via TaylorsHostel@taylors.edu.my or come to us at the management office, Level 1.

Who should I contact for rental-related questions?
Please contact Mr. Tay Chuinyong.Tay@taylors.edu.my or Ms. Cham via TaylorsHostel@taylors.edu.my.

When will I be informed about future rate changes?
Residents will be notified prior to their renewal cycle, along with the updated rate information.